Field Site Supervisor

Location: San Antonio, TX; McAllen, TX; El Paso, TX; Phoenix, AZ

About the role

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Responsibilities

• Enforce program changes as specified by the Program Manager and Deputy Program Manager and disseminate guidance to personnel.
• Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations.
• Implement, monitor, and ensure the effectiveness of the company’s quality control plan and training programs. Escalate concerns and suggest improvements to the Site Manager.
• Report any operational, compliance, and/or field wellness check issues to Site Manager and Deputy Program Manager.
• Frequently and consistently interact with assigned Field Specialists throughout the shift to gauge assistance, address questions, and/or resolve any concerns.
• Conduct in-person spot checks during field site wellness events to verify contract compliance, including review of documentation for completeness and accuracy.
• Support field safety and wellness operations by ensuring Field Specialists follow established protocols, procedures, and safety standards.
• Conduct operational inspections of program activities, office, equipment, etc.
• Manage and review all schedules on a weekly basis and ensure staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands. Ensure changes made to the schedule are communicated and updated in the company schedule system in a timely manner.
• Provide coaching, mentoring, and corrective action; escalate when needed to the Site Manager.
• Provide input on future staffing needs with the Site Manager and the Program Manager and Deputy Program Manager.
• Identify inappropriate employee behavior and/or performance issues in collaboration with Site Managers and address through corrective and/or disciplinary action.
• Manage and communicate with on-site teams, consisting of Administrative Assistants and Field Specialists.
• Manage multiple projects simultaneously and provide required reports to Executive Management on a timely basis, while managing, verifying, and updating information in the company database system.
• Ensure the program is in compliance with quality control standards, training, and contractual requirements, and meets or exceeds other standards as necessary.
• Ensure compliance with the company’s policies and procedures and communicate changes to the team as necessary.
• Review employee training status and certifications, if applicable, to stay current and meet all contractual requirements on a monthly or as-needed basis.
• Assist Site Manager in conducting orientation and on-the-job training for Administrative Assistants and Field Specialists with regular check-ins to ensure all direct reports are on-boarded correctly.
• Assist in ensuring the proper utilization of all staff to include limiting overtime hours for all staff.
• Provide updated reports pertaining to on-site operations as needed.
• Identify trends and deficiencies in documentation quality, timeliness, and data integrity, and escalate recommendations for corrective actions to improve overall compliance and performance.
• Monitor Power BI (Case Work Orders, Time-In Transit, Field Specialist Hours Worked/OT, Field Specialist Not Worked, etc.) and the effectiveness of IT systems and bring any changes and improvements to the IT Steering Committee for implementation.
• Other duties as assigned.

Requirements

• Possess a bachelor’s degree from an accredited university (an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree).
• Have at least two years or more of documented experience in a field related to law, social work, detention, corrections, or similar occupational area (a minimum of four years of experience is required when an associate degree with two or more years of relevant experience is substituted for a bachelor’s degree, or six years of experience in a related field when four years of experience is substituted for a degree).
• Demonstrate experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment.
• Must be accessible by mobile phone 24/7/365.
• One year of experience supervising employees in a similar program environment or has completed the MVM Site Temp Lead Program.
• Valid driver's license, clean driving record.
• Availability to work a flexible schedule, including nights and weekends, and periodic long and irregular working hours.
• Travel required frequently between offices, within the service area, to audit trips, and to attend meetings and conferences as required to fulfill the obligations and responsibilities of the position.
• Available to work a flexible schedule, including nights and weekends.
• Availability to travel regularly within the United States.
• Investigative and report writing experience.
• Must show proof of US passport or be in the process of obtaining one, unless specified otherwise in the contract.

Preferred Qualifications

• Bilingual in English and Spanish.

Schedule

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

Security Requirements

• Must be a U.S. Citizen.
• Ability to obtain/maintain a Security Clearance.
• Favorable credit check.
• Successfully pass a background investigation and drug screen.
• May be required to pass or present specific requirements depending on the position (i.e., DOT exam, vaccinations, CPR, flu shot).

Physical Requirements

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 0% - 10% of the time.
• Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.
• Fine Motor Skills/Dexterity: Must be able to write, type, and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.