Field Services|US|Job stage 4

Key Responsibilities

• Conduct daily audits of work performed on behalf of at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Carry out and/or oversee optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

Required Qualifications

• 3 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Team lead experience.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Strong command of written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• Years of hands-on experience with connectorized fiber optic cable installation, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Commitment to safety standards, quality requirements, and operational best practices.
• Ability to lift and move equipment up to 50 lbs.
• Comfortable working at heights and in varying environmental conditions.

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this role is flexible to accommodate the needs of both the employee and the company.

Benefits

Ampcus offers a comprehensive benefits package which includes health insurance, retirement plans, and paid time off.

Qualifications

Commensurate with experience.

Skills

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Application Instructions

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