Field Services Trainer

Location: Richmond, VA

About the role

This position supports technician onboarding, field qualification, technical certification, recurring training requirements, and continuous development initiatives across the Field Services organization. The Field Services Trainer combines classroom instruction, hands-on field training, competency verification support, coaching, mentoring, and curriculum delivery to ensure employees can safely and consistently perform assigned work in accordance with company standards.

Responsibilities

• Deliver instructor-led classroom, virtual, and field-based training programs.
• Provide onboarding training for newly hired Field Service personnel.
• Deliver technical instruction related to:
  • ACIS systems
  • SCR systems
  • DPF systems
  • Electrical systems
  • Control systems
  • Instrumentation
  • Commissioning activities
  • Preventive maintenance procedures
  • Troubleshooting methodologies
  • Service documentation requirements
• Conduct practical demonstrations and hands-on exercises.
• Reinforce proper use of tools, diagnostic equipment, software platforms, and field procedures.
• Promote standardized work practices across all regions.
• Coach technicians during field assignments and provide structured developmental feedback.
• Identify performance gaps and recommend training solutions.
• Assist technicians with progression through qualification and certification requirements.
• Mentor developing technicians and support technical skill growth.
• Encourage proper troubleshooting, root cause analysis, and problem-solving practices.
• Promote safe work practices and compliance with company policies.
• Reinforce proper PPE use, hazard recognition, and risk mitigation techniques.
• Maintain accurate training records and attendance documentation.
• Support continuous improvement of training materials, presentations, and practical exercises.
• Promote consistency in training delivery and field execution standards.

Requirements

• 5+ years of Field Service, commissioning, troubleshooting, or technical support experience.
• Demonstrated ability to independently deliver technical training programs.
• Recognized technical resource within assigned specialty areas.
• Prior experience mentoring technicians and supporting qualification activities.
• Ability to develop or improve training materials and practical exercises.
• Proven troubleshooting and root cause analysis capabilities.
• Good communication and presentation skills.
• Ability to coach and mentor technicians under guidance.
• Demonstrated proficiency in assigned systems and work processes.
• Able to travel extensively.
• Experience supporting customer-facing technical discussions requiring a working knowledge of:
  • Electrical systems
  • Instrumentation
  • Controls platforms
  • Service procedures
  • Field documentation requirements

Preferred Qualifications

• 8+ years of Field Service, commissioning, troubleshooting, and technical support experience.
• Advanced expertise across multiple product lines and technical disciplines.
• Recognized subject matter expert within the organization.
• Demonstrated ability to lead large-scale training initiatives.
• Extensive experience developing curriculum, qualification standards, and technical content.
• Ability to support advanced troubleshooting, product improvements, and technical escalations.
• Capable of influencing training strategy and organizational development initiatives.

Benefits

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)