Field Services Trainer

What You'll Do

• Deliver instructor-led classroom, virtual, and field-based training programs.
• Provide onboarding training for newly hired Field Service personnel.
• Deliver technical instruction related to: ACIS systems, SCR systems, DPF systems, electrical systems, control systems, instrumentation, commissioning activities, preventive maintenance procedures, troubleshooting methodologies, service documentation requirements.
• Conduct practical demonstrations and hands-on exercises.
• Reinforce proper use of tools, diagnostic equipment, software platforms, and field procedures.
• Promote standardized work practices across all regions.
• Coach technicians during field assignments.
• Provide structured developmental feedback.
• Identify performance gaps and recommend training solutions.
• Assist technicians with progression through qualification and certification requirements.
• Mentor developing technicians and support technical skill growth.
• Encourage proper troubleshooting, root cause analysis, and problem-solving practices.
• Promote safe work practices and compliance with company policies.
• Reinforce proper PPE use, hazard recognition, and risk mitigation techniques.
• Maintain accurate training records and attendance documentation.
• Support continuous improvement of training materials, presentations, and practical exercises.
• Promote consistency in training delivery and field execution standards.

How to Qualify

• 5+ years of Field Service, commissioning, troubleshooting, or technical support experience.
• Demonstrated ability to independently deliver technical training programs.
• Recognized technical resource within assigned specialty areas.
• Prior experience mentoring technicians and supporting qualification activities.
• Ability to develop or improve training materials and practical exercises.
• Proven troubleshooting and root cause analysis capabilities.
• Good communication and presentation skills.
• Ability to coach and mentor technicians under guidance.
• Demonstrated proficiency in assigned systems and work processes.
• Able to travel extensively.
• Experience supporting customer-facing technical discussions that requires a working knowledge of: Electrical systems, Instrumentation, Controls platforms, Service procedures, Field documentation requirements.

Preferred Experience

• 8+ years of Field Service, commissioning, troubleshooting, and technical support experience.
• Advanced expertise across multiple product lines and technical disciplines.
• Recognized subject matter expert within the organization.
• Demonstrated ability to lead large-scale training initiatives.
• Extensive experience developing curriculum, qualification standards, and technical content.
• Ability to support advanced troubleshooting, product improvements, and technical escalations.
• Capable of influencing training strategy and organizational development initiatives.