Field Services Technician - Level 3

About the role

Johnson Controls’ Data Center Solutions business unit seeks a Field Services Technician to support the development and maintenance of innovative data center cooling equipment.

Responsibilities

• Check in with Manager after the end of each workday while in the Field
• Complete all company provided forms to the fullest extent possible during and/or at the end of each day/job
• Responsible for completing daily scheduled tasks
• Check in with client at the beginning and end of each day and obtain client signature on company provided forms where applicable
• Use Time Clocks in the plant and ADP app when in the Field to account for daily times
• Hand in paperwork at the end of each trip for processing in sequential order
• Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person
• Ensure all excess materials used for each job are listed properly and documented
• Assist on job sites with other JCI/Silent-Aire Field Technicians as needed
• Answer all office emails/calls in a timely manner
• Secure parts and tools needed throughout the day for various jobs as required
• Report all warranty repairs to the Manager or Field Supervisor and provide the necessary info needed to report back to the plant if it is a Silent-Aire internal issue
• Consult Manager or Field Supervisor in times of uncertainty
• Give training to Field Service Technician – Level 1 and support as needed
• Follow all company policies and lead by example
• Maintain all safety equipment at all times

Requirements

• High school diploma or equivalent GED certificate
• Registered apprentice in Electrical or HVAC
• Full understanding of basic electrical and control systems and how electricity works as well as the process of treating air to simultaneously control its temperature, humidity, and distribution
• General knowledge of HVAC and mechanical systems
• Understanding of parallel and series circuits
• Ability to identify 3-phase versus single phase wiring
• Understanding of Ohm's Law and ability to use a multi-meter to read voltage, resistance values
• Ability to read, understand and work from mechanical drawings
• Ability to maintain required records and prepare reports
• Valid passport/driver’s license
• Aptitude and communications skills related to acting independently
• Technical and working knowledge of internal and industry design and construction codes and standards
• Proven planning, organizational, problem-solving, decision-making, supplemented with a practical aptitude
• Experience working in Industrial, Manufacturing Facilities and/or Field environments
• Basic knowledge of Windows and Microsoft Office (Outlook, Word, Excel, etc.)

Preferred

• Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman, or related tradesperson
• Experience working in highly sensitive and/or mission critical facilities

Additional Details

• Must be able to drive to local job site locations
• On-call and overtime hours as needed
• Personal Protective Equipment (PPE) must be worn at all times
• Must be able to pass a DOD background check, requiring proof of US Citizenship
• Willingness to travel to customer locations (domestic and international)
• This is a safety-sensitive position
• Company uniform is required
• Good hygiene and cleanliness are required at all times