Field Services Specialist (Northeast)

Core Job Responsibilities

• Oversight of material preparation and shipment, including quality control and process improvement recommendations.
• Identification and recommendation of reprocessable items, along with cost-saving opportunities.
• On-site support, addressing questions and streamlining workflows.
• Educating and training staff on program value and best practices.
• Facilitating regular facility visits and supporting new client onboarding and program launches.
• Preparation and analysis of reports, using data to guide targeted education and program growth.
• Management of service schedules and procurement of reprocessed items through purchase orders.
• Leading training sessions for clinical staff to promote program adoption.
• Development and monitoring of implementation plans, coordination with internal teams and clients.
• Building and maintaining strong relationships with clients and internal partners to ensure program success.
• Gathering feedback, resolving issues promptly, and supporting operational needs as required.

Basic Qualifications

• Bachelor’s degree and at least 2 years of sales or customer service related experience, or
• High school diploma or equivalent and at least 4 years of sales or customer service related experience.
• Experience developing presentations for various audience levels.
• Willingness to travel at least 50% of the time for business purposes (within state and out of state).
• The ability to lift and push boxes weighing up to 20 lbs.

Pay

$50,000.00 - $75,000.00 Annual

Schedule

This role requires frequent travel across the Northeast U.S. (includes out of state flight travel)