Field Service Technician - Northeast

About the role

Bartelt Packaging, a ProMach company, seeks a Field Service Technician to repair, maintain, and start-up specified equipment. This position involves traveling to various locations to provide excellent customer service and technical support.

Responsibilities

• Repair, maintain, and start-up specified Bartelt Packaging equipment
• Provide communication link between customer and company for excellent customer service
• Direct or oversee customer personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting)
• Customize machine programs to meet customer needs
• Occasionally maintain 24-hour on-call status and provide customer technical telephone support
• Provide factory floor support when not providing customer field service support/travel
• Train customer personnel on equipment operation and service
• Assist customers with aftermarket parts needs

Requirements

• Technical, Associate degree or equivalent combination of education and experience
• Minimum of 3 years experience in machinery repair
• Knowledge/skills of mechanical principles
• Willingness to travel extensively within the US and internationally
• Good communication & interpersonal skills and a strong customer service focus
• Proficiency in Windows & MS software (Word, Excel, Outlook)
• Excellent customer service skills; ability to train customer personnel on equipment
• Prior experience in flexible packaging material machinery preferred
• PLC programming experience preferred
• Familiarity with PLC/PC systems helpful

Qualifications

• Valid driver’s license
• Ability to lift up to 50 lbs
• Pass a pre-employment drug test

Benefits

ProMach offers a comprehensive benefits package including medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match. Additionally, ProMach provides a drug-free workplace policy and accommodates individuals with disabilities.