Field Services Representative Trainee

About the role

The Field Services Representative Trainee performs water service on/off, transfers service, dispatches work orders, and handles meter readings, inspections, and related duties for Greenville Water.

Responsibilities

• Verifies service information on all meters to ensure proper identification
• Initiates or terminates water service and obtains meter readings for accounts requesting change
• Assists customers in resolving service problems and leaks
• Communicates with customers to increase awareness of observed problems
• Conducts pressure and flow tests to determine need for repairs
• Reviews and verifies meter readings indicating high or low consumption; checks for and reports meter condition and leaks
• Disconnects service for non‑payment and contract requirements; reconnects service as directed
• Makes and reviews drawings to determine crossed accounts and meter locations; reports findings
• Responds to and completes work orders from Customer Service and Building
• Advises Customer Service of possible problems; receives and responds to customer inquiries, complaints, and service requests
• Installs, calibrates, and troubleshoots automated meter reading program units and electronic radio transfers; replaces equipment as needed
• Inspects and reports broken cut‑offs, boxes, and leaks at meter, including suspected tampering
• Performs installation/removal of water meters
• Performs all duties in accordance with Greenville Water safety policies and procedures
• Works after‑hours duty as scheduled or needed
• Performs related duties as required

Requirements

• Valid South Carolina driver's license (must be maintained)
• CPR and First Aid certification obtained within six months of hire

Qualifications

• High School Diploma or GED supplemented by three (3) years of experience with meter reading/maintenance and/or general electrical service and repair work (or equivalent combination of education, training, and experience)
• For advancement to Field Services Representative: minimum two years experience as a Field Services Representative Trainee with Greenville Water (or equivalent) and completion of a 4‑hour Driver Safety Training class