Field Services Representative (Part-Time)

About The Role

Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer‑orientated Field Services Representative. We touch the lives of binge‑watching, music‑loving, game‑playing, finals‑taking, seminar‑attending, class‑selecting students by providing IT infrastructure that meets the needs of today’s technology‑savvy generation. We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. You’ll be a part‑time worker on the campus of University of West Florida (Pensacola) and Coastal Alabama Community College. 20‑25 hours a week depending on workload.

Responsibilities

• Providing exceptional service to customers
• Working with Boldyn Networks to address end‑user and network escalations
• Working with Boldyn Networks to coordinate client activities (e.g. move‑in)
• Responding to emergency outages promptly
• Monitoring, investigating and retiring equipment alarms
• Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
• Maintaining own schedule for onsite customer appointments within 24‑48 hour SLA
• Tracking and updating escalation tickets
• Working with Boldyn Networks on customer install activities as needed
• Seeing that Boldyn Networks policies and end‑user agreement are upheld in your perspective region
• Generating reports as required
• Attending training events as required
• Other documentation and administrative duties as requested

Requirements

• Experience with commercial‑grade networking equipment
• Experience with fiber and copper‑based, PON, DSLAMS, RF via coax, and QAM
• Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
• Certifications such as Net+, CCENT, CCNA, CWTS
• Experience with Cable TV “headend” equipment
• Associate’s Degree in a technical field with 2+ years’ experience OR a four‑year degree in a Technology field
• 2‑3 years of help desk or technical support experience
• 2‑3 years of customer support experience
• Physical requirements: use hands to type, use power tools; stand, walk, reach with arms and hands; may need to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl; ability to lift up to 75 lbs.
• Responder Call‑Back Environment: may require availability during weekends, holidays, or outside typical business hours to respond to outages or scheduled maintenance events.

Skills

• Deeply ingrained self‑motivation – driven to complete projects efficiently
• Technical aptitude – quick to learn new products and technologies, including reading blueprints, installing/configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting
• Service to others/customers – listen to internal and external customers, address needs, provide status reports, meet deadlines, maintain supportive relationships
• Taking initiative – respond quickly to requests, assume ownership of issues through to resolution or timely escalation

Benefits

• Learning Development Opportunities
• Flexible working opportunities
• Career development programs
• Sick time available

Pay

Salary: $25‑$30 per hour.

Schedule

20‑25 hours per week, depending on workload. May require availability during weekends, holidays, or outside typical business hours to respond to outages or scheduled maintenance events (responder call‑back model).