Part-Time Field Services Representative

About the Role

Supports healthcare reprocessing and field service programs by assisting with on-site operations, device handling, customer engagement, and basic reporting activities. This role helps ensure program compliance, operational efficiency, and a positive customer experience.

Responsibilities

• Support day-to-day field service activities, including device preparation, coordination, and shipment.
• Conduct routine facility rounds to support workflow, answer questions, and reinforce standard processes.
• Assist with identifying eligible devices and promoting program participation and value.
• Educate and support customer staff on basic workflows, tools, and best practices.
• Monitor activity and communicate issues, opportunities, or improvements to leadership.
• Participate in in-services, training sessions, and feedback-gathering activities.
• Assist with basic reporting, data collection, and use of internal systems as directed.
• Work assigned schedules, including extended or on-call hours when business needs require.

Requirements

• High School Diploma or equivalent.
• Valid driver’s license with ability to travel to assigned locations.
• Ability to obtain and maintain required facility credentials.
• At least one year of experience in a healthcare, customer service, sales, or field-based role.
• Ability to lift up to 30 pounds.
• Ability to travel frequently, including occasional overnight travel.
• Flexibility to work non-standard hours as needed.

Preferred Qualifications

• Experience in a healthcare or clinical environment.
• Strong communication and customer service skills.
• Ability to manage tasks effectively in a fast-paced, field-based setting.

Pay

The anticipated salary range for this position is $21.75 - $31.50 hourly. The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

Benefits

• Health insurance, life and disability coverage.
• 401(k) contributions.
• Paid time off.
• Employee Assistance Program, Employee Resource Groups, and Employee Service Corp (for employees working less than 30 hours per week).