Field Services Rep

Job Summary

Under supervision, implement the Medline ReNewal Reprocessing Program to help ensure client staff acceptance and follow-through with procedures.

Core Job Responsibilities

• Oversee preparation and shipment of materials, ensuring proper labeling and organization.
• Identify reprocessable items and recommend cost-saving opportunities.
• Provide on-site support, addressing workflow issues and assisting with process improvements.
• Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions.
• Support training initiatives using digital tools and reporting platforms to share performance insights.
• C Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.

Basic Qualifications

• Education: High school diploma or equivalent.
• Certification/Licensure: Current valid driver's license, vehicle insurance, clean driving record (minimal, minor or zero infractions on Motor Vehicle Report), and ability to travel in own vehicle to designated facility if within driving distance. Credentialing/hospital certification to access assigned facilities required.
• Relevant Work Experience: At least 1 year of experience in a hospital or operating room setting. Experience communicating technical information to non-technical audiences, providing customer service to internal and external customers, accomplishing tasks in an optimum order based on time, importance or other criteria, and regular lifting at least 30 lbs. Experience with travel up to 80% of the time for business purposes (within state and out of state).

Additional Experience

• Communicating technical information to non-technical audiences.
• Providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Accomplishing tasks in an optimum order based on time, importance or other criteria.

Medline Industries, LP

• Anticipated Salary Range: $21.75 - $31.50 hourly.
• Actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
• Benefit Package: Includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
• For a more comprehensive list of our benefits, please click here.

About Medline

• We are dedicated to creating a Medline where everyone feels they belong and can grow their career.
• We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
• Explore our Belonging page here.

Equal Opportunity Employer

We are an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.