Field Services Manager / Safety Manager

About the role

Metropolitan Warehouse and Delivery is the premier final-mile storage and delivery company for new furniture, with more than 48 locations across the United States. The company receives inbound goods from overseas containers and domestic manufacturers, stores product across its network, and partners with independent contractors to complete final-mile delivery to residential customers, offering doorstep delivery, inside delivery, unpacking, debris removal, and assembly.

The Field Services Manager reports directly to the Director of Field Services and owns safety, compliance, and facility‑support work across the majority of Metropolitan's locations. This high‑visibility role provides hands‑on exposure to safety, compliance, and training strategy across the national network and is viewed as a development path within Field Services leadership.

The position is field‑based with a home‑based office, requiring up to 75% travel using a company‑provided vehicle. Preferred locations are Chicago or Houston.

Responsibilities

• Conduct warehouse safety and quality audits (OSHA, ANSI, etc.) across covered locations, including audits of powered industrial truck (PIT) operators and equipment, racking, dock, and facility inspections to identify and correct safety and compliance issues.
• Ensure ongoing compliance with OSHA, ANSI, and FMCSA regulations at all covered locations.
• Support Metropolitan's daily toolbox talk program for warehouse teams and independent contractors, delivered in English and Spanish; create matching bilingual safety flyers for posting at each location.
• Serve as an authorized Field Services PIT/forklift Train the Trainer instructor; ensure all PIT operators at covered locations are fully qualified, certified, and supervised per company and OSHA requirements.
• Maintain training and certification documentation and submit completed files through the established company process.
• Monitor sites for compliance gaps and help reduce citation risk.
• Travel to the majority of Metropolitan's 48+ locations (up to 75% travel annually) using a company vehicle to conduct on‑site safety walks, audits, and hands‑on coaching for warehouse management, teams, and independent contractors.
• Serve as the on‑the‑ground extension of the Field Services team, driving consistent safety practices and standards across the network.

Qualifications

• 3+ years of relevant experience in warehouse/distribution operations, safety, or field services.
• OSHA 30 certification (required).
• Valid driver's license with an acceptable driving record (required).
• Strong training, facilitation, and written communication skills.
• Comfortable working independently across a large, multi‑site territory.