Field Services Lead Technologist

Responsibilities

• Troubleshoots issues based on sound judgement, experience, and discretion.
• Consults with users to help determine software, hardware, and network utilization and requirements, and liaise with corporate resources to enhance technical offerings.
• Recommends and implements policies and practices to maximize resource utilization.
• Maintains knowledge of technology and business network developments, trends, and best practices.
• Deploys, maintains, and troubleshoots core business applications, including application servers, associated hardware, endpoints, and databases.
• Manages the set-up and configuration of systems.
• Provides on-call, after-hours, and vacation coverage of Field Tech support.
• Recommends and implements best practices for scalability, supportability, ease of maintenance, and system performance.
• Ensures corporate standards are followed.
• Provides technical expertise to support and maintain the continuity of the organization's computer systems and networks.
• Identifies and resolves potential issues that could adversely impact end-user experience.
• Performs other related duties as assigned.

Requirements

• Able to work independently with minimal guidance.
• Excellent time management skills.
• Proficient with a broad array of networking and systems hardware and software.
• Familiarity with ITIL methodologies and general IT best practices.
• Strong troubleshooting skills; proven analytical and problem-solving abilities.
• Outstanding customer service skills.
• Detail-oriented with the ability to multi-task and work under pressure.
• Excellent interpersonal skills with the ability to explain technical issues to technical and non-technical staff.
• Proficient with Microsoft Office Suite or related software.
• Business travel is required, including some overnight.

Qualifications

• Vocational training or equivalent experience, required.
• Associate degree, preferred.
• At least 4+ years of related experience is required.

Skills

• Able to work independently with minimal guidance.
• Excellent time management skills.
• Proficient with a broad array of networking and systems hardware and software.
• Familiarity with ITIL methodologies and general IT best practices.
• Strong troubleshooting skills; proven analytical and problem-solving abilities.
• Outstanding customer service skills.
• Detail-oriented with the ability to multi-task and work under pressure.
• Excellent interpersonal skills with the ability to explain technical issues to technical and non-technical staff.
• Proficient with Microsoft Office Suite or related software.

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) with Company matching
• Pension
• Salary Continuation – Short-Term Disability
• Long-Term Disability
• Options
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program – for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans