Field Services Coordinator

About Verifone

For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. We work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness.

Across the globe, Verifone employees lead the payments industry through experience, innovation, and an ambitious spirit. Whether developing the next platform of secure payment systems or bringing electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners, and investors. Verifone is proudly an in-office work culture, as we see immense benefits to career development and business results from colleagues being physically co-located.

Responsibilities

• Day-to-day tactical coordination of field service activities for both project/installation rollouts and break-fix service.
• Technician scheduling, dispatch, rescheduling, and execution tracking.
• Ensure work is completed in accordance with contracted SLAs, project milestones, customer expectations, and operational standards.
• Act as a key point of communication between service providers, technicians, internal teams, and customers.
• Coordinate new site rollouts or resolve issues when break-fix execution does not go as planned.

Schedule

Monday through Friday, 10:00 AM to 7:00 PM EST.

Skills & Experience

• Experience in field services, dispatch, service coordination, project/installation coordination, or operational support roles, preferably in high-service-volume environments with strict SLAs and multi-site rollout activity.
• Strong communication skills for frequent interaction with providers, technicians, and customers, particularly when resolving issues or coordinating rollout schedules.
• Highly organized, detail-oriented, and comfortable managing multiple active work orders and installation schedules simultaneously.
• Ability to remain calm under pressure, make quick decisions, and balance customer satisfaction with operational constraints.
• Experience with service management systems, dispatch tools, ticketing platforms, and operational dashboards is preferred.
• Familiarity with SLAs, project milestone tracking, field operations metrics, and provider performance management is a strong plus.

Success Factors

• High on-time completion rates for both installations and break-fix service.
• Strong SLA and milestone performance.
• Accurate and up-to-date dashboards.
• Effective issue resolution.
• Clear communication with both providers and customers.

The Field Services Coordinator plays a critical role in maintaining service reliability and customer trust through disciplined, responsive execution across both project and break-fix work.