Field Services Coordinator

About the Company

For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. We work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solutions globally. Our team is dedicated to excellence in products and services, obsessed with customer happiness, and driven by a passion for innovation. Verifone is proudly an in-office work culture, valuing the benefits of career development and business results from colleagues being physically co-located.

Responsibilities

• Day-to-day tactical coordination of field service activities, including project/installation rollouts and break-fix service.
• Technician scheduling, dispatch, rescheduling, and execution tracking.
• Ensure work is completed in accordance with contracted SLAs, project milestones, customer expectations, and operational standards.
• Act as a key point of communication between service providers, technicians, internal teams, and customers.
• Coordinate new site rollouts and resolve issues when break-fix execution does not go as planned.

Requirements

• Experience in field services, dispatch, service coordination, project/installation coordination, or operational support roles, preferably in environments with high service volume, strict SLAs, and multi-site rollout activity.
• Strong communication skills for frequent interaction with providers, technicians, and customers, particularly when resolving issues or coordinating rollout schedules.
• Highly organized, detail-oriented, and comfortable managing multiple active work orders and installation schedules simultaneously.
• Ability to remain calm under pressure, make quick decisions, and balance customer satisfaction with operational constraints.
• Experience with service management systems, dispatch tools, ticketing platforms, and operational dashboards is preferred.
• Familiarity with SLAs, project milestone tracking, field operations metrics, and provider performance management is a strong plus.

Success Factors

Success in this role is defined by high on-time completion rates for both installations and break-fix service, strong SLA and milestone performance, accurate and up-to-date dashboards, effective issue resolution, and clear communication with both providers and customers. The Field Services Coordinator plays a critical role in maintaining service reliability and customer trust through disciplined, responsive execution across both project and break-fix work.