Field Services Agent I

About the role

Provides customer service, sales and operational support for the Service Center. Answers phone and greets visitors. Resolves billing problems in relation to the Service Center. Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments. Communicates with Sales/Service to resolve customer problems. Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments. Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules. May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills & Qualifications

• High School Degree or Equivalent required
• Previous experience in customer service/support or related field
• Strong Communication Skills (both oral and written)
• Proficient in Microsoft Office Products (Outlook, Excel, Word)
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work

Physical Requirements

• Must be able to lift seventy (70) lbs. occasionally
• Must be able to lift forty (40) lbs. frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

Benefits

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities