Field Services Agent I

About the Role

DHL Express is seeking a Casual Service Agent to provide operational management and support at a service center location. This role ensures efficient and timely pick-up and delivery handling of customer materials and shipments while maintaining compliance with safety, security, regulatory, and company policies.

Responsibilities

• Provides customer service, sales, and operational support for the Service Center.
• Answers phone calls and greets visitors.
• Resolves billing problems related to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Requirements

• High School Degree or Equivalent required.
• Previous experience in customer service/support or a related field.
• Strong communication skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Physical Requirements

• Must be able to lift seventy (70) lbs. occasionally.
• Must be able to lift forty (40) lbs. frequently.
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly.

Benefits

• Competitive pay.
• Bonus/Incentive programs.
• Retirement Savings – 401K with company match.
• Medical, Dental, Vision, and well-being programs.
• Tuition Reimbursement.
• Generous Paid Time Off – Starting at 4 weeks (PT/FT).
• Paid Leave.
• Employee Discount Program.
• Employee Assistance & Work Life Program.
• Outstanding training opportunities.