Field Services Admin / Admin Assistant

Principle Duties And Responsibilities

• Managing high volume email communication using Microsoft Outlook.
• Data Entry into MiTek Business Application and Microsoft Excel.
• Maintaining frequent communication with customer base and gathering information to ensure their satisfaction.
• Communicating with Internal and External teams regarding repair orders and providing status updates.
• Reviewing Design Plans/Layouts to ensure component and material accuracy and communicating component needs for Customers/Dealers/Contractors with the plant.
• Communicating with Account Managers and Customer Service Reps to comply with customer requests and to troubleshoot and solve customer issues as they arise.
• Working with Account Managers to enhance and provide a positive customer experience.
• Attending shows, product introductions and trainings when necessary.
• Preparing various reports and correspondence as required.

Qualifications

• Minimum high school graduate required. Preferred Bachelor's Degree or Associates Degree in a Design related discipline.
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook).
• Working knowledge of various office equipment (computer, scanner, etc.).
• Proficiency in the use of the English language in reading, writing and speaking.
• Proficiency in the use of business math and algebra.
• Ability to successfully communicate with all organizational levels.
• Ability to communicate clearly via phone and email with co-workers and management.
• Ability to organize and prioritize workload and manage time.
• Ability to work hours mandated by management.
• Passes a drug test.
• Highly motivated and enthusiastic.
• Good interpersonal skills and good communicator.
• Strong organization skills and detail oriented.
• Be a team player and support the Company’s goals.
• Conducts in a professional manner.