Field Servicees Supervisor II- Humble, TX

About the Role

As a Field Service Supervisor at DHL, you will arrange the movement of parcels by Air and Ground, encompassing international import and export operations. This role focuses on supervising daily airport ramp operations, warehouse sort activities, and back-office staff to ensure client satisfaction, compliance, and profitability.

Responsibilities

• Expedite daily operational activities to achieve client satisfaction and adhere to company policies while improving profitability.
• Supervise day-to-day airport ramp operations, including loading and unloading cargo aircraft within internal compliance regulations.
• Oversee warehouse sort operations for international import and export shipments.
• Manage back-office staff, monitor flights, communicate network updates, and deploy contingencies as needed.
• Collaborate with US Customs and DHL Imports clearance department to ensure correct shipment processing.
• Develop and manage relationships with business partners.
• Lead the development and implementation of special projects.
• Ensure the quality system is implemented and maintained within your area of responsibility.
• Manage Key Performance Indicators (KPIs) and cost levels.
• Assist in annual budget preparation.
• Provide technical product assistance and advise staff on company policy and goal changes.
• Supervise a unionized workforce of 8-12 staff, including hiring, coaching, training, and performance management.
• Assign work, set completion dates, review progress, and manage performance in alignment with organizational policies.
• Set objectives and deliver short-term operational results.
• Recommend process improvements and develop solutions for systemic issues.
• Maintain steady workflow, productivity, and service standards while resolving operational problems.
• Use MS Office products (especially Excel and Outlook) extensively in daily activities.
• Provide guidance, training, and motivation to exceed standards and achieve best-in-class results.
• Contribute to hiring, firing, layoff, promotion, reward, and other personnel decisions.

Requirements

• Complete understanding and application of principles, theories, and concepts in logistics or related business areas.
• Advanced knowledge of supervised work aspects and practical problem-solving skills.
• Familiarity with quality and productivity improvements, training, budgeting, and cost control techniques.
• Basic understanding of supervisory approaches for work direction, motivation, and disciplinary action.
• BS/BA degree and 2 years of experience in a related field, including at least one year of supervisory experience.
• Professional certification may be required in some areas.
• Valid Driver’s License and a Motor Vehicle Record that meets DHL’s driving standards.
• Must be at least 18 years old.
• Excellent customer service skills.
• Must pass pre-employment background, drug, and medical physical screenings.

Physical Requirements

• Must be able to lift up to 70 lbs occasionally.
• Must be able to lift 40 lbs frequently.
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly.

Benefits

• Competitive pay and bonus/incentive programs.
• Retirement savings with 401K and company match.
• Medical, dental, vision, and well-being programs.
• Tuition reimbursement.
• Generous paid time off and paid leave.
• Employee discount program.
• Employee Assistance & Work Life Program.
• Outstanding training opportunities.