Field Service Video Retrieval Tech

Responsibilities

• Drive to assigned bus locations within the local region to access and retrieve requested video footage.
• Upload video files to the appropriate platform or share with designated stakeholders (Partner, Operator, PD, etc.).
• Maintain accurate records of video retrievals, including timestamps, bus identifiers, and requestor details.
• Communicate effectively with internal teams and external stakeholders to confirm video delivery and resolve any issues.
• Perform basic troubleshooting of video systems and ensure proper connectivity for successful uploads.
• Use company-provided software and hardware tools to manage video data securely and efficiently.
• Follow all safety protocols while working around buses and in transit.
• Maintain a high standard of professionalism and confidentiality when handling sensitive video content.

Qualifications

• Minimum 1 year of experience in a technical or field service role, preferably involving electronics, fleet systems, or video technology.
• Valid driver's license and reliable personal vehicle required.
• Strong attention to detail and ability to work independently.
• Comfortable using laptops, diagnostic software, and basic hand tools.
• High school diploma or GED required.
• Able to lift up to 20 lbs and work in outdoor environments as needed.

Pay and Benefits

Pay is $16.50 - 18.00/hour plus full benefits including: Health, Dental, Vision, 401K and PTO.