Field Service Tech

About the role

Federal is seeking a Field Service Technician to join their Service team. This position provides technical support to customers throughout the life of a machine, offering advice and physical assistance to identify and solve problems, and recommending improvements.

Responsibilities

• Install, integrate, repair, and troubleshoot machinery of a complex and involved design
• Ensure all established inspection, testing, quality, and operating specifications are met
• Direct customer's personnel during plant machinery installations and integrations, as well as servicing (repair and/or troubleshooting)
• Identify and correct hardware or software discrepancies
• Identify new product opportunities and make recommendations for product improvements
• Review customers' parts inventory, advise customers of necessary parts that should be included in customer stock
• Support Aftermarket team by receiving and responding to customer telephoned technical inquiries
• Prepare trip reports that update the company on status and condition of installed equipment and additional equipment/parts opportunities

Requirements

• Absolutely no N/A, TBD, or commensurate with experience
• Associates Degree in Electromechanical, or equivalent working experience
• 4+ years’ experience in technical support of an electromechanical product/system, preferably coupled with formal technical training
• Electromechanical experience and skills, PLC programming skills is a plus
• Demonstrated ability to accurately use a variety of precision measuring instruments
• Proven ability to read and understand complex engineering designs, including wiring schematics
• Strong communication skills, both written and verbal
• Proven problem-solving skills with strong independent judgment
• Ability to travel domestically and internationally up to 85%

Qualifications

• No N/A, TBD, or commensurate with experience
• Must be able to pass a background check
• Must be able to pass a drug test

Skills

• Electromechanical experience and skills
• PLC programming skills
• Ability to read and understand complex engineering designs
• Strong communication skills
• Problem-solving skills

Benefits

• Comprehensive medical/dental programs
• Lifetime vesting of retirement savings plan with a company match
• Generous paid time off program
• Life insurance

Pay

Compensation is competitive and commensurate with experience.

Schedule

The schedule is flexible and may require some travel, typically up to 85%.