Field Service Technician (Woburn, US)

Key Responsibilities

• Provide technical service of automated parking systems, provide timely notification of problems or delays.
• Technological knowledge: Assist with project set-up, installation, and customer training.
• Research and gain working knowledge via hands-on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble-shooting efficiency.
• Follow and enforce all OSHA safety practices.
• Complete PCI checklist when servicing applicable service issues.
• Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client prior to leaving the work site.
• Maintain and operate company fleet vehicles in a safe manner.
• Maintain a work area that is maintained and well organized.
• Generate service tickets as needed and follow up with support until the issues is resolved.
• Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff).
• Absorb and assist our sales staff in promoting the sale of new equipment where appropriate.
• Provide effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel; Corporate staff.
• Work overtime as needed.

Work Environment Requirements

• Able to work outdoors in all climates and conditions as needed.
• Maintain a valid driver's license and good driving record.
• Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion.
• At times, this position will require kneeling, bending and working on ladders.
• Able to work with hand and power tools as needed.