Field Service Technician (Washington DC/ Richmond, VA))

Join us as we empower the world to work out, creating healthier lives together. As a Field Service Technician with Life Fitness/Hammer Strength, you will manage an assigned service territory in the greater DC/Richmond, VA area, visiting commercial and consumer customer locations to diagnose, troubleshoot, repair, and complete preventative maintenance on fitness equipment.

About the role

You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience. This is a remote-based position; applicants must live within a 50-mile radius of or be willing to move to the DC/VA area.

Responsibilities

• Independently diagnose and troubleshoot networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conduct preventative maintenance.
• Build strong relationships with customers and sales partners, establishing yourself as a trusted service advisor, and proactively complete service while on-site.
• Manage daily workload and scheduling to ensure the best service to customers and business, focusing on metrics such as tasks per day, customer resolution time, and first-time fix rate.
• Travel assigned territory, primarily via company-provided van, to efficiently deliver on key metrics.
• Manage a proper inventory of spare parts, replenish service inventory, coordinate disposition of exchanged parts, minimize shrinkage, and maintain the company-supplied vehicle in good working order.
• Maintain accurate service records and reports on equipment problems in the field and complete expense reports in a timely fashion.
• Attend installs and regional trade shows.
• Work in compliance with Life Fitness Health & Safety procedures.
• Perform other duties and responsibilities as assigned.

Requirements

• 3+ years of proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity.
• High school diploma or GED required; Associate's degree in electronics or technical degree preferred.
• Ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment.
• Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio/visual (A/V) technologies, with strong working knowledge of WiFi connectivity, power electronics, digital/analog circuits, and AC/DC power systems.
• Ability to build great relationships with internal and external customers.
• Strong organization skills, attention to detail, results-oriented, and accountable.
• Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred; basic proficiency with Microsoft Office Suite (Word, Outlook, etc.) required.
• Must be able to lift up to 50-100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet.
• Must be able to stand, bend, and/or kneel for up to two hours at a time.
• Must possess a valid state driver's license.
• Ability and willingness to travel up to 85% of the time via automobile (and occasionally via airplane).

Benefits

• Comprehensive wellness benefits.
• 401(k) savings plan with 4% employer match.
• Medical, dental, and vision insurance.
• Parental, medical, and military leaves of absence.
• Paid time off, including 12 paid holidays, paid vacation days beginning at 13 days annually, and paid sick leave as provided under state and local laws.
• Company-paid short-term disability and optional long-term disability.
• Health savings account, health care, and dependent care reimbursement accounts.
• Employee and dependent life insurance, supplemental life, and AD&D insurance.
• Hospital indemnity, identity protection, legal services, adoption assistance, tuition assistance, and commuter benefits.
• Employee discounts and an employee assistance program that includes free counseling sessions.
• Superior employee purchase program for Life Fitness/Hammer Strength brand product discounts and reduced rates on everyday products and services.

Pay

The salary range for this position is $53,800 - $75,600 annually, based on a primary work location of Richmond, VA. The actual salary may vary for applicants in a different geographic location and will be based on education, experience, skills, and abilities. This role is non-exempt and eligible for overtime in accordance with applicable law.

This position is eligible to participate in Life Fitness/Hammer Strength’s Technician Core Metric Incentive and Service Commission Plan with monthly bonus eligibility in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan(s).

This position is eligible to receive a mobile allowance to offset the costs of using a personal cell phone for business-related purposes.