Field Service Technician- Walmart- Woodland,PA

Status: Non-Exempt (hourly) | Department: Field Service

About the role

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location, reporting breakdown events, parts ordering, and maintenance of fuel cells. This position requires excellent technical skills as well as communication, interpersonal, and motivational skills due to significant exposure to customer personnel and electric lift truck operators.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• Troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems (as required).
• Maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or at customer sites.
• Travel as required for business needs; expected to drive safely and adhere to all traffic laws.
• Representing Plug Power in a professional manner at all times and in all interactions.
• Performing other duties as assigned.

Requirements

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be considered in lieu of direct experience.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills including Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power.

Pay

$24.50 - $28.50 per hour

Benefits

• Health, Dental, and Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick, and volunteer time off.
• Paid Holidays.
• Lifestyle Reimbursement Program.
• Education Assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.