Field Service Technician

About the role

Modern Packaging is excited to welcome a Field Service Technician to our growing Aftermarket team. This is an opportunity to play a key role in supporting our customers and ensuring their equipment performs at its best. We’re looking for a motivated technician based in Deer Park, NY (Long Island Area) who thrives on solving problems and building customer relationships. In this role, you’ll serve as a trusted technical resource for customers. If you enjoy hands-on technical work, variety in your day, and the chance to travel while making a real impact for our customers, this could be the perfect fit.

Responsibilities

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work
• Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training
• Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports
• Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management
• Train customer personnel during installation, commissioning, and maintenance activities
• While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly

Requirements

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment
• High School Diploma required; Associate’s Degree in a related technical field (mechanical or electrical) preferred
• Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred)
• Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectively
• Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management
• Self-motivated and adaptable, able to work independently while maintaining a positive, professional attitude
• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

Benefits

• Comprehensive medical and dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with a company match
• No waiting period for benefits—eligible on your first day of employment
• Open, communicative environment that fosters individual initiative and growth opportunities

Pay

Base Salary Range: $28.00 – $37.00 an hour

ProMach is an Equal Opportunity Employer and uses E-Verify to verify employment eligibility. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.