Field Service Technician

About the role

We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development and will support your training, education, experience, and overall professional development. This Field Service Technician position is responsible for the effective repair and service of equipment and attachments at high levels of quality while working independently in the field.

Responsibilities

• Safety: Be a champion of safety and ensure all work is completed safely.
• Operations:
  • Perform routine maintenance and safety inspections; create deficiency repair lists.
  • Plan methods and sequence of performing assigned maintenance.
  • Research and order all parts and materials required for repairs.
  • Perform repairs efficiently and effectively.
  • Confirm all repairs are completed as assigned.
  • Return all unused parts and materials per established methods.
  • Maintain a safe and clean workspace and service truck.
  • Power wash and clean equipment and attachments as needed.
• Record Keeping and Compliance:
  • Maintain legible records of notes, time, parts, supplies, and outside purchases.
  • Follow all record-keeping methods per established procedures.
  • Document the 3 C's (complaint, cause, and correction) for all repairs.
  • Comply with all company policies, procedures, and methods.
  • Maintain and care for all shop and truck tools, equipment, and vehicles.
• Communication:
  • Provide the "Cutting Edge of Customer Service" to all customers.
  • Conduct all communication with co-workers and customers professionally and honestly.
  • Consistently advocate for Company Wrench and our equipment brand.
• Training:
  • Complete training as assigned (virtual and in-person).
  • Overnight travel may be required for training.

Requirements

• Two years of industry experience.
• Class A or B CDL or the ability to obtain one.
• Strong mechanical skills and aptitude.
• Strong diagnostic abilities and mindset.
• Good communication skills.
• Safe work habits.
• Ability and experience to perform repairs for all major equipment systems.
• Working knowledge of equipment operations and mechanical functions.
• Ability to provide all of your tooling smaller than one-inch drive.

Skills

• Ability to work with minimal supervision.
• Proficient understanding of hydraulic pressure and flow.
• Proficient in Ohm’s law.
• Proficient in the use of a digital multimeter.

Physical Requirements

The physical demands described are representative of those that must be met to perform the essential functions of this job successfully.

• Regularly required to speak and listen.
• Very active position requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day.
• Must frequently lift and/or move items over 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Medical, Dental & Vision Insurance.
• 401K Plan + Match.
• Paid time off and vacation.
• Paid Birthday Holiday.
• Short/Long Term Disability.
• Growth opportunities.
• Paid Training.
• Monthly Profit Sharing Bonus.
• ESOP Plan.
• Family-owned and operated with long-term job security.
• Health and wellness program.
• Discounts on products and services.
• Technician-Specific Benefits:
  • Relocation assistance available for qualified candidates.
  • Uniforms provided.
  • Career advancement opportunities; promote from within.
  • Paid continued education, manufacturer hands-on, and web-based training.
  • Clean and professional work environment.
  • Apprenticeship program.
  • Competitive wages.
  • Tool Reimbursement Program.
  • Annual $150 voucher towards work boots.
  • Company-provided service vehicle, fuel card, credit card, laptop, and cell phone.