Field Service Technician-Walmart Sparks | McCarran- McCarran , NV

Position Summary

The Field Service Technician will support our fuel cell products installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. Responsibilities include installation and servicing of fuel cells at a specific location, reporting breakdown events, parts ordering, and maintaining fuel cells. The role requires strong technical, communication, interpersonal, and motivational skills due to extensive interaction with customer personnel and lift‑truck operators.

Core Duties and Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to keep the fleet operational.
• Execute specialized service procedures, including field retrofits and software/hardware upgrades.
• Provide on‑call and emergency support to customers as required.
• Purchase tools, equipment, and parts needed for customer service and support.
• Troubleshoot and maintain high‑pressure hydrogen storage, 480 VAC, flammability, cryogenic liquid, high‑pressure gas, and fueling systems as needed.
• Maintain communication with customer personnel and hydrogen suppliers regarding aftermarket support.
• Provide regular feedback to regional service representatives on fuel‑cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site/system documentation.
• Enforce safety procedures in the field or at customer sites.
• Travel as required, driving safely and adhering to all traffic laws.
• Represent Plug Power professionally in all interactions.
• Perform other duties as assigned.
• Provide own standard set of tools; specific fuel‑cell tools will be supplied by Plug Power.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be considered in lieu of direct experience.
• Valid driver’s license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds unassisted on a regular basis.
• Knowledge of lift‑truck operation and applications (highly preferred).
• General mechanical aptitude.
• Proficiency with computer software such as Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and ability to communicate effectively with diverse audiences.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time‑management skills with ability to handle multiple tasks.
• Punctual and reliable.

Pay

Hourly rate: $24.50 – $28.50 (Non‑Exempt).

Benefits

• Health, dental, and vision insurance eligibility starting on the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick, and volunteer time off.
• Paid holidays.
• Lifestyle Reimbursement Program.
• Education assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.