Field Service Technician- Walmart- Gordonsville, VA

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location, as well as reporting breakdown events, parts ordering, and ongoing maintenance. The role involves extensive interaction with customer personnel and electric lift‑truck operators, requiring strong technical, communication, interpersonal, and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on‑call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• Troubleshooting and maintenance of high‑pressure hydrogen storage, 480 VAC, flammability, cryogenic liquid, high‑pressure gas, and fueling systems as needed.
• Maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site/system documentation.
• Exhibiting and enforcing safety procedures in the field or at customer sites.
• Traveling as required for business needs; driving safely and adhering to all traffic laws.
• Representing Plug Power in a professional manner at all times and in all interactions.
• Performing other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be considered in lieu of direct experience.
• Valid driver’s license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds unassisted on a regular basis.
• Knowledge of lift‑truck operation and applications (highly preferred).
• General mechanical aptitude.
• Computer and software skills (Word, PowerPoint, Excel, Outlook).
• Dynamic interpersonal skills and ability to communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time‑management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Must provide own standard set of tools (specific fuel‑cell tools provided by Plug Power).

Pay Rate

$24.50 – $28.50 per hour (Non‑Exempt).

Benefits

• Base salary determined by education, experience, skills, and geography (may include geographic differentials).
• Health, Dental & Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick and volunteer time off.
• Paid holidays.
• Lifestyle Reimbursement Program.
• Education Assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.