FIELD SERVICE TECHNICIAN V

About the role

This is a highly visible, customer-facing position where you will serve as a trusted technical expert, helping utility and industrial customers maximize the performance, reliability, and safety of TE's medium voltage solutions. In this role, you'll combine your technical expertise, training skills, and relationship-building abilities to support customers throughout North Carolina, South Carolina and Virginia.

Responsibilities

• Provide expert technical support for TE's Medium Voltage product portfolio
• Deliver hands-on product training to line crews, electricians, splicers, and utility personnel
• Serve as a trusted advisor to utilities, contractors, distributors, and industrial customers
• Represent TE Connectivity at industry conferences, trade shows, and customer events
• Conduct product evaluations and basic failure analysis, documenting findings and recommendations
• Support new product introductions and customer adoption initiatives
• Deliver AMPACT® training and perform tool maintenance and repairs for overhead product lines
• Partner with Sales and Product Management teams to identify customer needs and growth opportunities
• Gather and communicate customer feedback, market trends, and competitive insights
• Build strong customer relationships that enhance loyalty and long-term business success
• Support additional field service and technical initiatives as business needs evolve

Requirements

• High school diploma or equivalent
• 5+ years of experience in field service, electrical systems, utilities, power distribution, or a related technical field
• Strong customer service, communication, and presentation skills
• Able to work independently and manage priorities in a fast-paced environment
• Strong troubleshooting, analytical, and problem-solving abilities
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability and willingness to travel up to 75% domestically
• Valid driver's license and ability to operate a company-provided vehicle

Qualifications

• High school diploma or equivalent
• 5+ years of experience in field service, electrical systems, utilities, power distribution, or a related technical field
• Strong customer service, communication, and presentation skills
• Able to work independently and manage priorities in a fast-paced environment
• Strong troubleshooting, analytical, and problem-solving abilities
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability and willingness to travel up to 75% domestically
• Valid driver's license and ability to operate a company-provided vehicle

Skills

• Experience with medium voltage products and electrical distribution systems
• Background working with utility, industrial, or power infrastructure customers
• Experience delivering technical training, coaching, or instructional programs
• Knowledge of electrical safety practices and industry standards

Benefits

• Remote work flexibility when not traveling
• Opportunity to work with industry-leading medium voltage technologies
• Exposure to a wide variety of utility and industrial customers across the U.S.
• A collaborative, inclusive, and innovative culture
• Ongoing learning, professional development, and career growth opportunities
• The chance to be a recognized technical expert in a highly visible role
• Competitive compensation, benefits, and travel support