Field Service Technician
About the role
We are seeking a Field Service Technician with expertise in industrial systems and machinery to join our team. This role is critical in providing on-site support, maintenance, and troubleshooting for our industrial clients, ensuring that machinery and equipment operate efficiently and reliably.
Responsibilities
Provide hands-on maintenance, troubleshooting, and repair services for a wide range of industrial equipment, including pumps, motors, compressors, HVAC systems, conveyors, and other machinery.
Perform preventive maintenance (PM) and emergency repairs on machinery to minimize downtime and ensure operational efficiency at customer sites.
Diagnose mechanical, electrical, and electronic issues and perform repairs or replacements as necessary.
Install new machinery or equipment as per client specifications, ensuring correct setup and calibration.
Use advanced diagnostic tools and techniques (e.g., multimeters, oscilloscopes, vibration analyzers) to identify faults in industrial systems and machinery.
Troubleshoot and resolve mechanical, electrical, and software-related issues on-site to restore full functionality.
Interpret technical drawings, schematics, and equipment manuals to troubleshoot and perform repairs or installations.
Serve as the primary point of contact for clients during service visits, maintaining a high level of professionalism and customer satisfaction.
Communicate technical issues, repair plans, and recommendations to customers in a clear and concise manner.
Provide training and support to customers on the operation and maintenance of industrial equipment.
Maintain strong customer relationships by providing timely, efficient, and courteous service.
Perform scheduled preventive maintenance visits to ensure the longevity and proper functioning of equipment.
Recommend system upgrades, replacements, or modifications to improve efficiency or meet evolving client needs.
Monitor and record the performance of systems during visits and suggest optimizations or improvements.
Ensure that all work is carried out in compliance with safety standards, regulations, and company policies.
Conduct risk assessments and safety checks before starting any repair or maintenance work.
Follow lockout/tagout (LOTO) procedures, use appropriate personal protective equipment (PPE), and observe all safety guidelines to ensure a safe working environment.
Report safety hazards or concerns immediately to management.
Document service reports for each job, detailing the work performed, parts replaced, and any recommendations for further action.
Track service activities, parts inventory, and equipment condition in company databases or service management software.
Ensure that service vehicles are stocked with necessary tools, parts, and equipment to complete a wide range of service calls.
Maintain inventory levels of spare parts and order supplies as needed to ensure minimal downtime.
Maintain tools and equipment in good working condition, including performing regular checks and servicing.
Requirements
The ideal candidate will have:
A minimum of 3 years of experience in industrial maintenance and/or repair.
Proficiency in diagnosing and repairing complex mechanical, electrical, and electronic systems.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple projects simultaneously.
Valid driver's license and reliable transportation.
Knowledge of OSHA and industry-specific safety protocols.
Ability to work flexible hours, including evenings and weekends, as needed.
Qualifications
The successful candidate must possess:
A valid driver's license.
High school diploma or equivalent.
Industry certification in industrial maintenance or related field preferred.
Skills
Desired skills include:
Experience with industrial machinery and equipment.
Knowledge of industrial automation systems and controls.
Ability to read and interpret blueprints, schematics, and technical documents.
Strong organizational and time management skills.
Proficiency in Microsoft Office Suite.
Benefits
Our comprehensive benefits package includes:
Competitive pay and benefits package.
401(k) plan with employer contribution match.
Company-paid time off.
Health, dental, and vision insurance options.
Life insurance coverage.
Short-term disability coverage.
Long-term disability coverage.
Legal and pet insurance options.
Discounted auto and home insurance.
Flexible spending accounts for healthcare and dependent care.
Employee assistance program.
Pay
Salary range: $50,000 - $70,000 annually.
Schedule
Full-time position with flexible scheduling to accommodate on-site service needs. Occasional evening and weekend work may be required.