Field Service Technician V

About the role

Provides operational, maintenance and networking support for customers through extensive product and customer knowledge. Works closely with Service Managers, Product Support and other Technicians to provide high-level technical support with seamless technical expertise of Canon USA supported products in accordance with the current Service and Parts Standards working in a 24x7 environment. Acts as the Manager in their absence and as product expert for the district or region.

Responsibilities

• Diagnoses mechanical, software, network, and system failures, using established procedures for products on which certified.
• Services and repairs designated equipment to Canon standards and specifications.
• Inspects the work of other Technicians to ensure compliance with Canon USA standards.
• Reports to managers product failure trends and serviceability issues, with necessary supported documentation, ensuring accurate information and record keeping.
• Inspects and audits the work of other Technicians to ensure Canon USA standards are met.
• Maintains all technical information, FSRs, Expense Reports and Canon property assigned.
• Assists manager in auditing the team to ensure team compliance to Canon USA standards.
• Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service-related problem areas.
• Develops solutions to these problems as required.
• Possesses excellent customer communication and satisfaction skills.
• Can act in the absence of the manager with full responsibility and accountability.
• Responsible for maintaining the performance of assigned machines within the district to ensure excellent overall performance for the team.
• Assists the manager in maintaining the performance of other Technicians through mentoring, inspection and auditing.
• Responsible for maintaining performance at a level which helps to achieve the districts overall metric targets.
• Assists the manager in monitoring performance related to service KRA's, develops the technical or procedural corrections as required, and drives the implementation to augment the manager's span of control.

Requirements

The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Bachelor's Degree in Electronics or equivalent training in Military/Trade School/Industry (CM). 6 or more years of related experience.
Demonstrated technical proficiency within the imaging industry.
Demonstrated expert in the technical support of Canon products including toner and ink jet based black and white/color products.
Ability to phone assist less experienced technicians as a point of escalation as required.
May require some travel (valid driver's license and acceptable driving record necessary).
Ability to work in a 24x7 environment, perform shift work and do on-call rotations.

Qualifications

• Must be able to lift 50 lbs. and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).

Skills

• Bachelor's Degree in Electronics or equivalent training in Military/Trade School/Industry (CM).
• 6 or more years of related experience.
• Demonstrated technical proficiency within the imaging industry.
• Demonstrated expert in the technical support of Canon products including toner and ink jet based black and white/color products.
• Ability to phone assist less experienced technicians as a point of escalation as required.
• May require some travel (valid driver's license and acceptable driving record necessary).
• Ability to work in a 24x7 environment, perform shift work and do on-call rotations.
• Canon Technical Training Course Certifications for products related to the Canon USA product line with expertise across cutsheet, continuous, wide format and display graphics in both color and black only environments.
• Canon ATSP Digital Technician Certification.
• Successful competition of advanced networking certification.
• Successful competition of Troubleshooting Class.
• Expert color certification.

Benefits

Preferred Compensation Range: $33.59-50.30 hourly.
Eligible for a Transportation Allowance.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are Where Talent Fosters Innovation

We are providing the anticipated hourly salary range for this role: $33.59-50.30 hourly. This role is eligible for a transportation allowance.

What We Offer You

• Full range of rewards, including competitive compensation and benefits.
• Discretionary profit sharing.
• Discretionary success sharing.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to our local community.
• Swag! A Canon welcome kit and official merch you can’t get anywhere else.
• Comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

Posting Tags

• #PM19