Field Service Technician (Tulsa, OK)

Benefits

• $3,000 sign‑on bonus
• Comprehensive benefit package: health, vision, dental
• Company‑paid & voluntary life insurance (effective first day)
• 401(k) program with 6% company match
• Personal time off and company‑paid holidays
• Opportunities for career growth
• Tuition reimbursement for job‑related continued education
• Referral program
• Company‑provided cell phone, laptop and/or credit card for business use

Responsibilities

Perform service (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment at external or Hiab locations per manager’s instructions, and contribute to productive customer relationships while following best practices in administrative and technical activities.

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on forklifts, knuckle boom cranes, loaders, liftgates, hooklifts, skiploaders & hoists per manager’s instructions
• Follow applicable safety rules, agreed working practices and environmental requirements
• Stay current with technical developments via internal service bulletins and complete technical courses when instructed by the District Service Manager
• Respond to customer queries and concerns to maximize satisfaction and follow Hiab Customer Satisfaction Guidelines
• Keep adequate records, maintain documentation and submit daily reports in the format specified by the District Service Manager
• Recognize sales opportunities and communicate them to the District Service Manager
• Coach/tutor junior colleagues and trainees as needed
• Conduct yourself to promote a positive image of the Hiab brand and adhere to the Quality System

Requirements

• Ability to obtain and maintain a 1‑year DOT Medical Card
• Valid driver’s license
• No more than one moving violation in the past year, or two violations within a two‑year period (all violations reviewed)
• High school diploma or equivalent
• 5+ years of experience with mechanical, hydraulic and electrical systems
• Appropriate diagnostic and troubleshooting skills
• Own tools required
• Knowledge of and compliance with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
• Position requires 100% travel