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Jobs · Customer Service · Oklahoma

Field Service Technician - Tulsa, OK

Nilfisk · Tulsa, OK · 1 wk ago
Customer Service$28.37–$40.53/hrFull-time

About the role

Performs a variety of routine support activities in the field service function. Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field. Assesses and responds to situations using standard procedures in isolation and fixing problem equipment. Reports design, reliability, and maintenance problems through field service management software.

Responsibilities

  • Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site.
  • Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor.
  • Ensuring spare parts stock level in van is kept at specified levels.

Requirements

  • Education: Associates degree or equivalent from a two year college or technical school; 5 years relevant experience and training; or equivalent combination of education and experience.
  • Experience: 3 years prior experience in similar or related field.

Qualifications

  • Knowledge & Personal Attributes: Excellent communication and customer service skills. Strong organizational and communications skills. Ability to work independently with little direct supervision. Demonstrated levels of product knowledge, preferably obtained through hands-on experience. Demonstrated mechanical, electrical, and hydraulic system trouble shooting skills. Must possess a demonstrated understanding of internal combustion engines. Must have the ability to read, understand, and follow electrical and hydraulic schematics. Must have the ability to use a variety of basic electrical testing / diagnostic equipment, and have a thorough understanding of AC and DC electrical theory.
  • Certificates / Licenses / Registrations: Valid Drivers License DOT Certification.
  • Computer Skills: MS Office and business applications.
  • Languages Skills: Ability to read, write and speak English and interpret documents such as safety regulations, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of the organization.
  • MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Skills

  • Excellent communication and customer service skills.
  • Strong organizational and communications skills.
  • Ability to work independently with little direct supervision.
  • Demonstrated levels of product knowledge, preferably obtained through hands-on experience.
  • Demonstrated mechanical, electrical, and hydraulic system trouble shooting skills.
  • Must possess a demonstrated understanding of internal combustion engines.
  • Must have the ability to read, understand, and follow electrical and hydraulic schematics.
  • Must have the ability to use a variety of basic electrical testing / diagnostic equipment, and have a thorough understanding of AC and DC electrical theory.

Benefits

  • Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance.
  • Flexible Spending Accounts, Health Savings Account with Company Contribution.
  • 401K with Company Match.
  • Long and Short Term Disability.
  • Employee Assistance Program.
  • Legal Plan.
  • Parental Leave.
  • Paid Vacation and Sick Time.
  • Paid Volunteer Day.
  • Tuition Reimbursement.
  • Wellness Reimbursement.
  • Scholarship opportunities.

Pay

$28.37 - $40.53 per hour. The estimated range indicates the expected hourly pay for this position. It does not include potential bonus incentives such annual or performance bonus’ as well as sales and sales related incentives, or overtime. The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, differentials, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Contact Us

If you have questions regarding the recruitment process or alike, please visit our FAQ for job applicants. Talent Acquisition Process: Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website. Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

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