Field Service Technician - Tractor

Principal Functions & Responsibilities

• Properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
• Communicate extra time needed to complete tasks to dispatcher.
• Use SIS, ET, parts and service manuals.
• Properly segment jobs and order parts accordingly.
• Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
• Effectively communicate job status to customers and office personnel.
• Work in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop.
• Perform in-depth electrical, hydraulic and power train related troubleshooting using prescribed tool, guidelines and documentation.
• Maintain Altorfer supplied tooling and equipment, including company provided service vehicle.
• May be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
• Perform mechanical work relating to the business of the department.
• Keep current with industry standards.
• Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills.
• Take full ownership of job.
• Maintain safe working practices.
• Must maintain a Class “B” CDL.
• Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.

  Qualifications

  • High School Diploma or equivalent.
  • Three years Heavy Equipment experience.
  • Excel and email.

  Skills

  • Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field.
  • Must be able to work independently.
  • Ability to use resources for information (when written documentation is not available), has good decision making practices and ability to follow directions.
  • Demonstrates effective communication ability, representing Altorfer’s professional image to customers and office personnel.
  • Must have good organizational skills and ability to write technical reports.
  • Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word.

  Benefits

  • Industry leading compensation.
  • Fully funded union benefits.
  • Employer funded Union Healthcare & Union pension.
  • Paid Holidays.
  • 3 paid personal days.
  • Paid Funeral Leave.
  • Vacation 1 week (40 hours) of vacation after 1 year of full-time employment.

  Pay

  $55.80/Yr.

  Education Assistance

  Tool Insurance

  Physical Demands

  • Continuous carrying, bending and lifting; up to 75 lbs.
  • Required to wear appropriate safety equipment (IE- steel toed boots, hard hat, safety glasses with side shields, hearing protection, cut resistant gloves, etc.) for a given situation.
  • The noise level in the work environment is usually moderate to high.
  • Flexible to work varying schedules and hours as needed.
  • Travel between locations is required.

  About Altorfer

  Altorfer is a third generation, family-owned company created in 1957. We bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. We have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

  Why Work for Altorfer?

  At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. We offer competitive pay, excellent benefits, and a remarkable team of people to work with.