Field Service Technician – Surface Mining Equipment

Key Responsibilities

• Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site
• Read and interpret electrical and hydraulic schematics to ensure accurate repairs
• Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation
• Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations
• Maintain accurate, legible service reports and daily truck and crane inspection logs
• Ensure proper safety practices and compliance with MSHA and OSHA regulations
• Maintain all tooling and equipment in a safe and operational condition
• Safely operate and drive service truck (Class A CDL required)
• Support and mentor junior technicians as needed

Minimum Qualifications

• A High School Diploma or GED
• 5+ years of experience working on heavy equipment (Caterpillar preferred)
• 3+ years of experience performing diagnostics and repairs on highway trucks
• 3+ years of experience working on mining equipment such as mills, and crushing and screening systems
• Valid Class B Commercial Driver’s License (CDL) – Required
• MSHA Certification (or ability to obtain prior to hire)
• Completion of CAT-specific courses or equivalent technical training
• Proficient with diagnostic software tools: CAT ET, SIS Web, and STW
• 3+ years of customer service experience
• Basic proficiency with Microsoft Outlook and DBS
• Must be a resident of the Silver city area or willing to relocate

Core Competencies

• Strong knowledge of CAT equipment, diagnostics, and repair procedures
• Excellent problem-solving and organizational skills
• Clear and professional communication skills, both written and verbal
• High regard for safety and quality standards

Physical And Environmental Requirements

• Frequent walking, standing, lifting (up to 100 lbs.), climbing, and heavy equipment operation
• Work may be performed in noisy, outdoor, and rugged conditions typical of a mine site

Pre-Employment Requirements

• All job offers are contingent upon successful completion of:
• Background check
• Drug/alcohol screening
• Fit-for-duty evaluation
• Valid CDL and DOT medical card verification