Field Service Technician - Stratford, WI

Company Overview

At JBT Marel, we transform the future of food, aiming to be the global leader in food and beverage technology. Our purpose guides our vision, and we partner with customers to pioneer sustainable innovation. Our values are: Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. We are committed to employee development and an inclusive team culture that encourages collaboration across global teams.

About the role

The Field Service Technician provides expert on‑site technical support for the installation, maintenance, and repair of JBT Marel equipment at customer locations, ensuring optimal performance and customer satisfaction. Candidates must reside near Stratford, WI.

Responsibilities

• Install, commission, and validate JBT Marel equipment at customer sites.
• Conduct routine preventive maintenance, inspections, and calibrations to ensure equipment reliability and longevity.
• Diagnose and troubleshoot complex mechanical, electrical, and software issues on JBT Marel machinery.
• Execute repairs, replace faulty components, and adjust equipment settings to restore full functionality.
• Provide technical training and guidance to customer personnel on equipment operation and basic maintenance.
• Document all service activities, including detailed reports of work performed, parts used, and time spent.
• Communicate effectively with customers, sales teams, and internal support departments to resolve issues promptly.
• Adhere to all company safety policies and procedures, as well as customer site regulations.
• Manage and maintain accurate inventory of spare parts in the service vehicle.
• Travel extensively to various customer locations, often with short notice, including overnight stays and international trips.

Qualifications

• Associate's degree in a relevant technical field (e.g., Electrical Engineering Technology, Mechanical Engineering Technology, Industrial Automation) or equivalent practical experience.
• 3–5 years of experience in a field service role, preferably with industrial machinery or food processing equipment.
• Strong mechanical aptitude and proficiency in troubleshooting and repairing complex mechanical systems.
• Solid understanding of electrical control systems, PLCs (e.g., Siemens, Allen‑Bradley), and industrial networking.
• Ability to read and interpret electrical schematics, mechanical drawings, and technical manuals.
• Excellent problem‑solving skills and the ability to work independently in challenging environments.
• Strong communication and interpersonal skills, with the ability to interact professionally with customers.
• Proficiency in using diagnostic tools and test equipment.
• Valid driver’s license with a clean driving record.
• Ability to lift heavy objects, climb ladders, and work in various industrial settings.
• Willingness and ability to travel extensively, including internationally, often on short notice.

Benefits

• Medical, dental, and vision coverage.
• Life insurance, short‑term and long‑term disability.
• Family leave.
• Matched 401(k) plan.
• Benefits available from day 1 of employment.

Commitment to Diversity, Equity, Inclusion, and Belonging

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. We pursue thoughtful, focused, and sustained efforts toward our DEIB goals as both a principled choice and a business imperative.