Field Service Technician - Southern California

About the role

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.

ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.

Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.
• Performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacements parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Requirements

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• 5+ years in Injection Molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer.
• Must have a valid Passport, driver’s license in good standing that includes REAL‑ID.

Skills

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.
• Experience with injection molding machines; well‑rounded skill set in electrical, mechanical, hydraulic, computer, and able to provide basic training for customers and employees.
• Knowledge and understanding of injection molding process.
• Ability to troubleshoot problems systematically.
• Knowledge of microprocessor programming.
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials.
• Excellent communication and interpersonal skills and strong customer service orientation.
• Tact and diplomacy — ability to handle difficult or unhappy customers.
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots is preferred.
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly.
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support).

Benefits

• Health, dental, and vision insurance effective first day of hire (no waiting period, robust coverage at affordable price).
• 401(k) with company match.
• Over 3 weeks’ paid time off.
• Employer‑paid life insurance.
• Long‑term and short‑term disability.
• Employee‑centric environment.
• Field Service Technicians receive extended benefits: comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem when traveling, tool reimbursement, cell phone, laptop, and only occasional voluntary weekend travel.
• Health, dental, LTD and life insurance.
• 401(k) with match.
• Contribution to HSA.
• Dependent and Health FSA.
• Vacation pay and holiday pay.