Field Service Technician, Sheetfed Mechatronic

About the Company

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team! Are you looking for a challenge? That's what we offer!

Position Overview

The Field Service Technician – Sheetfed is responsible for installing, troubleshooting, repairing, and training customers on Heidelberg equipment. This role requires a solid understanding of control systems, components, and maintenance processes. Technicians collaborate with installation teams, riggers, and the technical helpdesk to ensure tasks are completed effectively.

Responsibilities

• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment via charge service
• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment under service contract/warranty
• Work with assigned qualified riggers to install new or used equipment that are sales generated. This also applies to the customer requests regarding equipment moves. This includes installation work orders and charge service.
• Inspect equipment generated via SS36 (10,20,30 & annual inspections) completing the proper documentation and attaching photographs. This reporting is generated to police equipment for Heidelberg and our customer’s records. Protecting Heidelberg and our customer’s investment. Reduce costs to contract when possible.
• When visiting customers show our customers the value added by choosing Heidelberg service in an attempt to generate additional revenue. APS / Car stock sales.
• Product knowledge and the ability to communicate clearly verbally and written (internal and external).
• Complete all paperwork in a timely manner (i.e. expenses, time-sheets escalation reports, SS36 related reports, online training courses, car maintenance.)

Location

Detroit, MI or Ann Arbor Area

Requirements

• Experience working on printing or similar equipment preferably Heidelberg equipment or similar
• Travel about 50% of the time depending on customer site and needs
• 3-5 years of experience working on bindery equipment (Cutters, folders, stitchers, etc.)
• Mechanical/mechatronics background
• Experience using Microsoft Office Suite
• Computer/tech savvy and customer service skills
• Like working with your hands and have a mechanical aptitude
• Regular attendance and timeline is required
• There may be times that over-time or weekend work will be critical to the job

Benefits

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401 (K) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 10 company holidays
• 4 floating holidays