Field Service Technician Senior - REMOTE

About the role

The Field Service Technician Senior for Roush CleanTech (RCT) will provide on-site and remote diagnostic and service support for RCT customers and service personnel. The role will support the engineering, customer support and technical content teams. The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United States and will require up to 75% travel.

Responsibilities

• Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
• Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
• Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
• Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
• Support junior technicians and provide assistance and coaching
• Address more complex technical challenges and escalated issues

Requirements

• High school diploma or equivalent
• Minimum of 10 years of automotive mechanic/technician experience OR an Associates degree in automotive technology or engineering or related field with 4 years of automotive technician/mechanic experience
• Experience in classroom instruction, presentation skills and hands-on training delivery
• Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
• Acceptable motor vehicle record (MVR)
• Knowledge of and ability to use OBD scan tools
• Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
• Ability to read and follow electrical schematics
• Excellent verbal and written communication skills
• Proficient computer skills including the use of MS Office programs

Qualifications

• Ability to work overtime as needed including weekends

Skills

• Ability to work independently
• Ability to represent Roush to customers and service technicians
• Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
• Ability to read and follow electrical schematics
• Ability to communicate effectively both verbally and in writing
• Ability to use OBD scan tools
• Ability to gather images for engineering, review new products and collect emissions data
• Ability to create and review installation manuals, service manuals and marketing content
• Ability to provide hands-on training and coaching to junior technicians
• Ability to address more complex technical challenges and escalated issues

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Earned sick time
• STD
• LTD
• 401K
• Tuition reimbursement
• Paid vacation
• Paid holidays