Field Service Technician - San Francisco, CA

Essential Responsibilities

• Identifies, analyzes, and executes required service orders including repairs, planned maintenance, and installations in assigned service territory.
• Understands company service contracts and ensures maintenance and services are performed according to those plans if in place.
• Follows all relevant technical procedures per QSR requirements.
• Provides consistent on-going support to key customers through technical phone support, product installation, and service support to customers in the field.
• Provides product feedback on any issues/trends observed in the field and assists in developing solutions.
• Reports any observed deviations from established product quality standards and specifications to appropriate in-house team members.
• Reports any delays in providing scheduled service to the Supervisor, Field Service for escalation.
• Safeguards all necessary paperwork, emails, vendor credentialing, expense reports, and training; likewise, ensures tools, supplies, parts, etc. are well maintained and fully stocked.
• Reports all complaints discovered in the field according to quality system requirements.
• Attends product specific training when required.
• Promotes acquisition of service agreements by advising customers on the range of services available.

Supervisory Responsibility

This position is an individual contributor and has no direct supervisory responsibility.

Work Environment

This position operates in a professional healthcare environment and routinely uses office and technical equipment typical of similar positions. Physical Demands: While performing the duties of this job, prolonged periods of sitting at a desk and standing to service equipment are routinely required. Also typical of this position is the needed ability to lift up to 30 pounds at times.

Position Type and Expected Hours of Work

This is a full-time position. Our hours of operation are Monday through Friday, 8:30 a.m. to 5 p.m.; however, work outside those hours may be required as job duties demand, including some work on weekends. Travel: This position requires extensive travel in conjunction with field service demands as well as to trade shows, courses, and key customer accounts. Some international travel may be included in this position as training needs dictate. The rate of travel is up to 75%.

Required Education And Experience

• A technical degree or higher level of education in electronics or related field required.
• Minimum 5+ years’ technical experience with increasing responsibility required; experience must be in medical device or other related healthcare industry (i.e., hospital biomedical engineer).
• Significant experience with field service work required.

Position Requirements

• Demonstrated communications skills, both verbal and written, as well as excellent facilitation skills.
• Strong analytical skills and the ability to communicate complex information effectively; strong interpersonal skills are needed to facilitate problem resolution.
• Must have a valid driver’s license, in good standing, and have a satisfactory driving record.
• Excellent time management skills with a proven ability to meet deadlines required.
• Demonstrated excellent computer skills required; strong preference for those with a high degree of proficiency with Microsoft Office products.
• Proficiency with service-related or inventory control software required.

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance

Employees must be legally authorized to work in the United States. Employees must not be specifically barred from working with Federal contracts, government entities or otherwise listed on excluded parties list as maintained by the Federal government.

AAP/EEO Statement

Erbe employees and applicants for employment are protected by federal laws, Presidential Executive Orders, and state and local laws designed to protect employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

At-Will Employment

The position description does not constitute a contract or guarantee employment for any specified time. The company may exercise its employment-at-will rights at any time.