Field Service Technician - Roanoke, VA

About the role

Tennant Company is a global leader in cleaning equipment, dedicated to creating a cleaner, safer, and healthier world. This position offers a competitive salary range of $55,440 - $83,160 with performance-based incentives and excellent benefits.

Responsibilities

• Diagnose and repair mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models.
• Plan and execute daily service activities, including contacting customers to schedule services and ensuring clear communication with customers regarding service expectations, timelines, billing, and future needs.
• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Requirements

• High school diploma or equivalent.
• Valid driver’s license meeting Tennant Company’s driving policy requirements.
• At least 3 years of experience troubleshooting and repairing combustion engines (LP, Diesel, or Gas), mechanical and electrical systems, using hand and power shop tools, equipment, and diagnostic devices, and using a personal computer, MS Office Suite, and email.
• Previous experience and knowledge working on mobile equipment (forklifts, heavy equipment, etc.) and direct customer interaction.

Physical Requirements

• Able to lift up to 60 pounds, with most items weighing between 2 and 20 pounds.
• Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily.
• Driving a van to and from customer sites daily, including frequent driving time of 3+ hours daily.

Benefits

• Comprehensive benefits package including multiple medical plan options, 401(k) with a 100% match up to 6%, paid vacation time, up to 8 paid company holidays and 3 personal holidays per year, dental and vision coverage, wellness rewards, robust family support programs, company-paid disability and life insurance, and an Employee Assistance Program.