Field Service Technician, Roanoke, VA

Home-based full-time position with daily travel to customer sites in the Roanoke, VA territory. The ideal candidate will reside within the Roanoke, VA area with minimal overnight travel.

About the role

The Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. A company vehicle is provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On-call coverage hours may change based on needs of the territory. Up to 25% overnight travel is required.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot sophisticated issues and escalate to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC (Common Access Card).
• Perform preventive maintenance, installations, repairs, and calibrations.
• Manage inventory and adhere to company policy.
• Develop professional customer communication and relationships.
• Accurately document service activities, including expenses and time tracking.
• Comply with MDR and service procedures.
• Work independently and as part of a team.

Requirements

• 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities, including Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities, and any other Local/State/Federal Facilities requiring Background Investigations and identification badges.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Medical or electromechanical device repair experience.
• Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
• 24×7 on-call service experience preferred.
• CompTIA A+ Certification or equivalent preferred.
• Mechanical proficiency with ability to disassemble/reassemble complex systems.
• Proficiency with Windows OS, networking, and diagnostic instruments.
• Ability to operate powered and manual hand tools.
• Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
• Valid driver’s license and ability to meet company driving requirements.
• Daily car travel required, with occasional air travel and overnight stays.

Pay

$24.00 - $38.40 USD Hourly