Field Service Technician Remote

Key Responsibilities

• Provide diagnostic support for both warranty and non-warranty products, including on-site customer visits and remote assistance (video, email, etc.).
• Install, troubleshoot, and repair mechanical, electrical, electronic, hydraulic, and pneumatic systems on machine tools.
• Demonstrate and instruct customers on the operation and maintenance of machine tools and related accessories.
• Cook up with customers on machine upgrades, special options, and service requirements.
• Maintain clear communication with customers until all quality issues are resolved.
• Share knowledge with other field service staff and collaborate with various departments as needed.

Qualifications

• Minimum of 2 years in troubleshooting and repair.
• Hands-on experience with CNC equipment is essential.
• Ability to read and interpret mechanical drawings and electrical schematics.
• Understanding of machine design, operation, and repair practices.
• Proficiency in troubleshooting mechanical/electrical systems, PLCs, etc.
• Familiarity with machine tools and their basic functions.

About the Role

This position is ideal for someone with a solid background in machine tools, strong mechanical and electrical skills, and a willingness to travel extensively.