Field Service Technician Rapid Response

About the role

At Ohio CAT, we're more than just a Caterpillar dealership — we're a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don't just sell and rent heavy equipment — we keep it running strong.

As a Field Service Technician, Rapid Response provider, you'll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You'll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck.

Responsibilities

• Provide immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime
• Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled
• Perform electronic and hydraulic system checks
• Conduct quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools
• Perform ECM flash updates and configuration adjustments
• Install and set up Product Link or other telematics hardware
• Provide immediate status updates and recommendations
• Perform Safety Service Letters when applicable
• Escalate major repairs to the shop or full field service teams when necessary
• Adhere to all safety procedures, guidelines, and best practices

Requirements

• Proficient reading and writing skills
• Strong mechanical and electrical aptitude
• Experienced in computer literacy
• In-depth knowledge of Caterpillar equipment applications, operations, and functions
• Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
• Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
• Welding experience is a plus
• High School Diploma or GED required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience
• Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment
• Valid driver's license required

Benefits

• Employer-sponsored pension plan
• Competitive pay rate, including Field-service differential, and a company service truck
• First-year vacation and personal time which builds based on the length of service
• Two different Health Insurance options, including a Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses
• Company provided and laundered uniforms
• Continued technical and professional training

Physical Requirements

• Lifting/Carrying: 40 lb. lift/carry and 50 lb pulling
• Standing/Sitting: Up and downstairs, standing, sitting, and climbing into machines
• Dexterity: Normal
• Repetitive Motions: Frequent movement requiring hands, wrists, and fingers
• Noise level: Usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible