Field Service Technician (Raleigh, NC)

HIAB facility is located in Cornelius, NC; all field service work will be conducted in the Raleigh, NC and surrounding areas.

Benefits

• $3,000 sign-on bonus
• Comprehensive benefit package including health, vision, dental, company-paid and voluntary life insurance (effective first day of employment)
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Tuition reimbursement for job-related continued education
• Referral program
• Company-provided cell phone, laptop, and/or credit card for business use

Responsibilities

• Perform service (preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment) on equipment at external or Hiab locations
• Inspect, troubleshoot, and service forklifts, knuckle boom cranes, loaders, liftgates, hooklifts, skiploaders, and hoists in line with manager instructions
• Follow applicable safety rules, working practices, and environmental requirements
• Stay up to date with technical developments via internal service bulletins and complete technical courses as instructed
• Respond to customer queries and concerns to maximize satisfaction, following Hiab Customer Satisfaction Guidelines
• Maintain records, documentation, and submit daily reports in the specified format
• Recognize sales opportunities and communicate them to the District Service Manager
• Coach and tutor junior colleagues and trainees as needed
• Uphold a positive image of the Hiab brand and follow Quality System rules

Requirements

• Ability to obtain and maintain a 1-year DOT Medical Card
• Valid driver’s license with no more than one moving violation in the last year or two violations within two years (all violations subject to review)
• High school diploma or equivalent
• 5+ years of experience in mechanical, hydraulic, and electrical operations
• Strong diagnostic and troubleshooting skills
• Own required tools
• Knowledge and compliance with Hiab USA Operating and Technical Procedures and Workplace Instructions
• 100% travel required