Field Service Technician, Poultry

At JBT Marel, we recognize that the contributions of our employees drive the success of our business. Our purpose is to transform the future of food, guiding our vision to be the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best: Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

About the role

You will be part of the JBT Marel poultry division, working remotely and reporting directly to the Manager of Field Service as a part of our Customer Care department. This role involves performing customer site visits for new equipment installation and post-install servicing of the equipment, including pre-installation, installation, startup, training, and all post-installation support.

Responsibilities

• Inspect installation and supervise equipment startups and upgrades for new and aftermarket projects, along with conducting training for the production and maintenance teams (10% of time).
• Field service calls to diagnose trouble and make repairs, such as adjustments, part replacements, timing, and synchronization of mechanisms, including electrical, mechanical, and hydraulic. Submit reports (10% of time).
• Complete Lease or PRoCARE preventative maintenance and site management objectives when scheduled, including PSR reports and parts inventories (45% of time).
• Accomplish service calls for installation, technical assistance, equipment surveys, equipment safety inspections, and to satisfy scheduled Service Agreements (5% of time).
• Assist the parts department in handling telephone communications with customers concerning service orders (5% of time).
• Communicate with customers concerning problems and advice (5% of time).
• Work with Sales, Engineering, or Manufacturing regarding field requests. Advise on service problems that indicate design or manufacturing deficiencies (5% of time).
• Make suggestions and recommendations regarding improvements or necessary modifications (5% of time).
• Notify customers in writing as to safety deficiencies observed on the equipment during a service call (5% of time).
• Follow up on action required after phone conversation or in-plant visit (5% of time).
• Promote Service Agreements/parts sales (5% of time).
• Promote good customer relations (5% of time).

Requirements

• A working background with knowledge of PLC, control circuit wiring, electro-pneumatic systems, PID controller, and computer-based programs.
• Troubleshooting skills and knowledge of mechanical motors, hydraulics, and pneumatics.
• High School graduate with a minimum of two years in the required field.
• Two years of tech school or equivalent is preferred.
• This is a remote position with 80-85% travel required.

Qualifications

• High school graduate; two years of tech school or equivalent is preferred.
• A strong background working with and troubleshooting computer-based industrial control equipment in the food industry.
• Ability to read electrical, mechanical, and hydraulic schematics.
• Solid mechanical knowledge of servo axis control, conveying, hydraulics, and pneumatics.
• A minimum of two years in the required field.

Work Environment and Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The majority of work will be in a factory-type environment, including processing plants where portioning, cooking, and freezing equipment are in use.
• Travel can be 80% to 85% of work time and is not limited to the North American Region.
• Physical demands typically found in factory work, including working around new construction and factory sites, occasionally involving multiple stories.
• Heavy lifting is not routinely required.

Benefits

• Medical, dental, life insurance, short-term and long-term disability, family leave, and vision coverage starting on day 1 of employment.
• Matched 401(k) plan.

Pay

The estimated hourly pay range for this role is $32.00-$36.00 per hour. Starting salary will vary by location, qualifications, and prior experience.