Field Service Technician (Phoenix, AZ)

Salaries and Benefits

The salary range for this position is $27.00 to $31.00 per hour plus up to 5,000 yearly bonus opportunity under the Service Technician Incentive Plan.

Responsibilities

• Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system.
• Capture customer name and signature.
• Responsive Interaction with customers providing the highest level of service.
• Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
• Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site.
• Daily processing of Parts Received at tech location, to be conducted at the beginning of each day. Report discrepancies immediately.
• Managing all on-site installation, repair, maintenance, and test tasks.
• Diagnosing errors or technical problems and determining proper solutions.

Qualifications

• 3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine-powered equipment.
• Strong electro-mechanical skills.
• Valid driver’s license with a clean driving record.
• High school diploma or equivalent.

Work Environment and Physical Demands

• Standing for 8 hours and frequent walking required.
• Must regularly lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
• Travel and driving is required.
• Hospitals, schools, office buildings, industrial complexes, retail stores, etc.

Company Information

We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran

Application Instructions

To apply, simply upload your resume online and leave your contact information.