Field Service Technician - Phoenix, AZ

Troubleshooting

Troubleshoots customer machine problems in person or over the phone to successful resolution

Order Generation

Generates orders for required parts needed

Travel

Travels as required to end users to perform service

Service Tasks

• Handles and processes returned service parts
• Performs preventative maintenance on machines as time allows
• Affords assistance to distributors in installing new machines and machine upgrades

Reporting

Sets up activity reports and other required documentation

Qualifications

• One year certificate from college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience
• Electronics knowledge
• Ability to read blueprints & schematics
• Ability to use computer applications (e.g. Word, Excel)

Personality Traits

• Even temperament with customers and coworkers
• Good verbal & written communication skills
• Logical thinking
• Strong mechanical aptitude

Supervisory Responsibilities

No.

Physical Demands

• 25% Travel
• Ability to life 50-80 pounds

Work Environment

• Home Office Setting
• Choice of sitting or standing or alternating between them (stand-up desk optional)
• Keyboarding/typing on a computer for extended periods of time
• Moderate noise, i.e., phones, printer, light foot traffic
• Medium noise, i.e., manufacturing facility with machinery operating on factory floor with heavy traffic

Equal Opportunity Employer

Ranpak is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.