Field Service Technician - Oil & Gas

Essential Responsibilities and Duties

• Travel to Customer Sites: Provide service for hydraulic and electrical equipment as requested and required, including domestic and international travel (75% travel required).
• Diagnosis and Troubleshooting: Identify and resolve issues with customer's hydraulic/electrical systems, collaborating with internal departments for efficient solutions.
• Computer-Based Diagnostics: Operate diagnostic equipment for hydraulic and electronic systems and develop service reports and other documentation.
• Customer Communication: Assist customers in understanding and operating the Company's products, ensuring proper use, and addressing technical concerns.
• Training and Education: Participate in or conduct customer training sessions to enhance their understanding of the products.
• Stay Current: Keep up to date with new technologies, industry trends, and best practices in hydraulic systems.
• Customer Feedback: Gather feedback to recommend improvements, identify upgrade opportunities, and share insights with engineers for product enhancement.
• Shop Work: Assist in the shop when required for repairs or maintenance.
• Work in Confined Spaces and Elevated Areas: Some tasks may require working in confined spaces or elevated areas, such as rig derricks (up to 200 feet).
• Offshore and Land/Vessel Work: Regular travel to customer sites, including offshore oil rigs, with potential assignments lasting up to 6 weeks. May be required to fly directly to a rig location and begin work immediately, which can be physically demanding if travel occurs without adequate rest.
• Climbing ladders and working in elevated, challenging positions is often required.

Minimum Qualifications

• Education: High school diploma, GED, or equivalent combination of education and experience. Fluid power technology or related background is preferred.
• Experience: Minimum of 2 years of mechanical and electrical experience. Specific experience with hydraulically operated machinery, troubleshooting, and system analysis. Offshore experience is preferred.
• Licenses/Certifications: Valid driver’s license with a good driving record. Valid passport or ability to obtain one. Ability to pass offshore safety classes.
• Technical Skills: Solid understanding of hydraulic systems, including hydraulic pumps, valves, and schematics. Ability to read and interpret basic electrical drawings and hydraulic schematics. Proficient in Microsoft Office. PASO system experience preferred.
• Communication: Strong communication skills to resolve complex issues and facilitate customer satisfaction. Ability to listen actively and provide feedback to internal teams to improve customer satisfaction.