Field Service Technician - NY Area

About the role

Ballard's Commercial team is recruiting for Field Service Technicians to be located on the East Coast (New York) and Technicians based in Northern or Southern California. The Field Service Technician is responsible for the repair, refurbishment, testing, and maintenance of fuel cell modules and components for Ballard’s customers. This role combines hands-on technical work, troubleshooting, inventory support, customer training, and service documentation to ensure products are repaired, restored, and maintained to the highest quality and safety standards.

Responsibilities

• Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components across all products in the field.
• Execute mechanical and electrical repairs in accordance with established procedures, technical specifications, and quality standards.
• Conduct functional testing, leak testing, and verification activities to ensure equipment performance and reliability.
• Support continuous improvement initiatives related to repair and refurbishment processes.
• Diagnose and troubleshoot mechanical, electrical, and system-level issues on fuel cell modules and related components.
• Support testing activities and assist in identifying root causes of product failures.
• Collaborate with advanced support teams, engineering, quality, and operations teams to resolve technical issues and implement corrective actions.
• Travel frequently to customer and operational sites, to perform maintenance, repairs, retrofits, commissioning support, and troubleshooting activities, including trips that may require short-notice scheduling and overnight stays.
• Provide timely and professional technical support in the field while ensuring compliance with safety and operational procedures.
• Represent the company professionally when interacting with customers and external stakeholders.
• Train customers and service partners on module repair procedures, leak testing methods, and maintenance best practices.
• Deliver hands-on instruction and technical guidance to support safe and effective equipment operation and servicing.
• Maintain accurate and complete work logs, repair records, inspection reports, and service documentation to support quality, traceability, and customer service requirements.
• Ensure all repair and testing activities are documented in accordance with company and quality management requirements.
• Provide detailed feedback on product performance, recurring issues, and service trends.

Qualifications

• Technical diploma, trade certification, or equivalent education in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Instrumentation, Automotive Technology, or a related field.
• 2+ years of experience in field service, equipment maintenance, repair, manufacturing, or another hands-on technical service environment.
• Experience with fuel cells, hydrogen systems, industrial equipment, power systems, or electro-mechanical products is considered an asset.